Support
We
currently ship within the U.S., the UK, Italy and Canada from
this web site. Shipping to the US via Priority Mail is a flat
fee of $7.99. We ship to Canada, the UK and Italy via USPS
International Priority Mail. Shipping to Canada is $16.99 US,
to the UK $19.99 US and to Italy $17.99 US. Customer is responsible
for any duties or VAT due on import shipments. Shipping rates
have risen dramatically in the last 6 months and we're forced
to pass this along to our customers.
For
purchasing for shipment to other countries than Canada, the UK, or Italy,
(outside the U.S.), click Here.
Please contact us if for any reason you are not satisfied with
your purchase. Your business is important to us and excellence
in customer service is a priority at Orthotebb Health Shoes.
Upon
receipt of our shoes, please read the Use and Care Instructions.
Please
use common sense when wearing Orthotebbs. They are designed
to be used for walking on flat surfaces, such as sidewalks,
roads, driveways, indoors and flat grass. Do
not wear your shoes for sports activities, construction
work, driving an automobile or on uneven surfaces. The
unique sole design may cause an issue during these activities.
Refund/Exchange
Policy
We will gladly repair, exchange or refund any shoes that you've
purchased from our web site (www.orthotebb.net) under the following
conditions:
Exchange
for another color or size is available, provided you ship the product unused,
suitably packed and shipped prepaid, to us, within 7 days of your receipt,
with a copy of your dated invoice and a brief note describing your request.
You must contact us in advance for a Return Material Authorization number
(RMA) and include this number on your note. Customer pays return shipping
for exchanged color or size. We pay shipping for your replacements. Please
wear your shoes indoors initially to ensure proper fit. See FAQ's for more
sizing information.
Warranty
Orthotebb
Health Shoes warrants that the product will be free from manufacturer's defects
for a period of 90 days. Should you have a problem with your shoes during
that time, please contact us for a return material authorization number (RMA).
Ship the product to us prepaid, with a copy of your dated invoice and
a brief note describing the issue. Upon receipt, we will contact
you and if the product is defective, we will gladly replace them
for you at no charge. If the product is determined to have been
misused, abused, is covered in pet hair (unclean) or is out of
warranty, we will ship them back to you with an explanation.
We
will accept your unused product
return for a refund, if you contact us within 7 days of your receipt of product.
We cannot resell used shoes. You must contact us for a Return Material Authorization
number (RMA). Ship the product to us prepaid, with a copy of your dated
invoice and a brief note requesting the refund. Customer
pays return shipping. Include the RMA
on your note. Upon receipt, we will contact you to verify our
receipt and the refund issue method. Used product or product
returned without an RMA or product returned with pet hair on
it (unclean) will not be eligible for refund and will be returned to you.
Refunds will generally be given using the same method as your initial payment,
less the shipping cost for the purchase.
If you purchased your
shoes from a retail location, or another dealer, please contact
the retailer or dealer for return or exchange. |
