Orthotebb Health Shoes

FAQ's

Click on any question below to get the answer.

Questions:
1.	What size should I order?
2.	How long will it take to get my order?
3.	Is my credit card information secure on your web site?
4.	Are they safe? Can I wear my Orthotebbs anytime, anywhere? How long should I wear them?
5.	How do you walk in Orthotebb Health Shoes?
6.	Why do they cost more at your retail locations?
7.	Why shouldn't I buy on some other web site?

Answers:
1.	What size should I order?
	The Sandals are Unisex in whole sizes and run large. They are very wide and accommodating. If you are female, order one size smaller. If you are a half size, then order the next one down, unless you have very slender or narrow feet, order 1 and 1/2 to 2 sizes smaller. There is only 1/4" difference between the sizes. If you are female and have very, very thick feet, order your normal shoe size. A shoe that just fits your foot is ideal. If the heel is at the back or hangs over slightly, that's OK because the heel is not used. The thongs that hold the foot in the Sandals get looser as the shoe gets larger and you want them to hold the feet snugly. If they're not snug, your toes will curl to keep you pushed up against the thong and that will become uncomfortable. If it's uncomfortable, you will tend to not wear the shoes and if you don't wear them, you won't get the benefits. The smaller the shoe, the smaller the platform that you're balancing on, so you build more muscle and burn more calories in a shorter period of time! We have found in the Sandals, it's best to order your current shoe size if you are male. But if you wear a half size, please order an Orthotebb Sandal, one size smaller. For example, a man with size 10.5 feet would normally order a 10. If you have very, very thick feet and are a half size, order the next size up. A shoe that just fits your foot is ideal. If the heel hangs over slightly, that's OK because the heel is not used. The thongs that hold the foot in the Sandals get looser as the shoe gets larger and you want them to hold the feet snugly. For EU and UK sizing help, click here. In the Boots, follow the size guide on the Boots page. In the Clogs, for women, order one size smaller than your normal shoe size or if you are a half size, the next size 1 and a 1/2 down. For example, a woman with size 7.5 feet would order a size 6 clog. A woman with size 8 feet would order a size 7 clog. The Clogs are quite roomy and can be worn with thick socks in cool weather. For men, order the Clogs your same shoe size. If a man wears a half size, order the next lower size. A man with size 9.5 feet would wear a 9. They will fit men with feet from sizes 6-10 (sometimes 10.5) and women from sizes 7-11.5. European sizes printed on the clogs are low by about 2 each. We have just received new clogs with US Unisex numbering on them, from size 6-10. The Unisex 6 is a men's 6-6.5 or women's 7-7.5. The 'old Euro sizes' and what they equate to now: 36 Unisex 6 Men's (6-6.5) Women's (7-7.5) 37 Unisex 7 Men's (7-7.5) Women's (8-8.5) 38 Unisex 8 Men's (8-8.5) Women's (9-9.5) 39 Unisex 9 Men's (9-9.5) Women's (10-10.5) 40 Unisex 10 Men's (10-10.5) Women's (11-11.5) Clogs are not meant to 'hold' your feet the same way regular shoes do. They are meant to be worn loosely. If your Clogs are slipping a bit off your foot when you walk, 'pinch' the top of the opening repeatedly into an inverted "V" and the soft vinyl will eventually mold to the pinch, giving you a tighter fit. Call or email us with any questions. The shoes don't have to fit you exactly to get their benefits, but you do have to walk in them. Wear them at least 30 minutes every day for a complete, lower body workout.
2.	How long will it take to get my order?
	Most orders are shipped within 1-2 business days via USPS Priority Mail. You can expect to receive it within 2-3 days from shipment anywhere within the U.S. If you live in Canada, your order will arrive in 5-9 days from shipment via USPS International Priority Mail. If you live in the UK or Italy, your order will arrive in 7-14 days via International Priority Mail. We charge a flat fee of $7.99 for Priority Mail anywhere in the U.S. and $16.99 for Canadian International Priority Mail, regardless of the quantity in your order, for shipping and handling. International Priority Mail flat fee shipping to the UK is $19.99 and to Italy, $17.99 US. Please provide your email address and we will send you an order confirmation, along with a link to track the order and anticipated date of receipt from the US Postal Service's web site. While Priority Mail is the most preferred ship method, you may choose to have us ship your order via UPS Overnight, or 2nd Day as well, at a higher shipping cost (if in the U.S.). If you have a particular deadline you're trying to meet, please call us and we'll do our best to accommodate your needs.
3.	Is my credit card information secure on your web site?
	At Orthotebb Health Shoes, we take your information security very seriously. Our servers use Extended Validation 128-bit SSL encryption to process and transmit your order data to us. For security, do not place a credit card order on any web site unless you see the URL beginning with 'https://' when ordering. Even better, use a secure web site where the address bar turns Green (like ours), using Extended Validation security. This means both the company and the web site have gone through a rigorous background check by a trusted Certificate Authority. When you 'Checkout' in our shopping cart, you enter the secure portion of our site. We will NEVER give out your personal information to any third party, other than our credit card processing company, which has been in business in excess of 35 years. We take information security seriously and therefore do NOT store your complete credit card number on our servers or anywhere else.
4.	Are they safe? Can I wear my Orthotebbs anytime, anywhere? How long should I wear them?
	Yes, but use caution in the rain or wet weather with Sandals or Boots on. Due to the unique design and polyurethane sole construction, there is a risk of slipping on wet surfaces. Please use common sense and take them off or switch shoes in wet weather. This is stated on the Use and Care card provided with each purchase. The Clogs do not have this limitation. Please use common sense and don't wear them at a construction site, walking a tight rope, or in other situations which require very flat, stable surfaces under your shoes. The unique sole design is what makes them work, exercising your feet, legs, rear end, lower abdomen and lower back. Use reasonable judgment. Be safe. Be healthy! Due to the unusual sole design, please don't wear your Orthotebbs while driving. We are concerned about your possibly knocking into the brake pedal when moving from the accelerator. You can keep a slip-on pair of shoes in the car for driving, then switch when you get to your destination. On the question many people ask of how long you can wear them, let your body be the guide. If you are new to exercise, try walking in them for 15 - 30 minutes one day. See how you feel the next day. If you're quite sore, skip a day. Remember, muscles need a chance to rest when they're being built and it will take time. Start walking in them for an allotted time, 3 - 4 days a week and add an additional 10 -15 minutes occasionally, as your body allows. Everyone's fitness level is different. Let your body be the guide. Over time, you can build up to being able to wear them whenever you want. For some, this may take weeks. For some, this may take months. If you walk in them a half an hour daily, you'll get a great lower body workout. Based on the way the Clogs and Boots hold your feet, they are not quite as intense a workout. Most people of medium fitness or better could wear them for 2 - 10 or more hours per day. As you build muscle, you are also increasing your blood circulation in the legs, burning fat and improving your posture, which has many health benefits. Remember to drink plenty of water each day. As your regimen increases, so will your stamina, energy level and sense of well being. You'll have never felt better!
5.	How do you walk in Orthotebb Health Shoes?
	Your first time, slip the shoes on. Stand upright, holding onto someone or a railing. Put your shoulders back and your chin up. Take small steps at first, then larger ones. Keeping your spine in alignment, start pushing your feet more forward than usual and you will start walking on the flat pad under the front two-thirds of your foot. The foot is basically flat and the heel stays off the ground. You still stride normally as you would into your next step. You will feel all your leg muscles working, from your ankles and calves, up to your gluteus (rear end). Practice and it will become natural in a short time. To rest, keep your shoulders back, place your feet together and relax back on your ankles. The heels will touch the ground and give your legs a good calf and Achilles stretch. The other position at rest is one heel down (your back foot), the front foot out at a 45 degree angle, resting on the flat pad under the foot. Switch feet to rest if the stretching on the back foot becomes tiresome. As you're building long, strong muscles in the entire leg, occasionally place the back foot heel down and take a small step forward. Keeping the rear heel down, lean forward with the front knee and you'll feel a good stretch from the Achilles tendon up through the gluteus, where they work. Start slow - remember it's exercise with health benefits. Wear Orthotebbs as often as you can, gradually building up time of use. You'll have never felt better! To see a video of people walking in the Sandals and Clogs, click here.
6.	Why do they cost more at your retail locations?
	On the web, costs are very low. At retail locations, we have rent, payroll and insurance to pay. Retailers have to help defray the costs by selling at slightly higher prices. However, at retail locations, you can try on the shoes yourself and see the colors in person prior to purchase! Also, a single pair of shoes may cost $7.99 to ship Priority Mail, so it actually may cost less at the retail locations. Come down and see us!
7.	Why shouldn't I buy on some other web site?
	At Orthotebb Health Shoes, it's all we do. We've sold literally thousands of pairs of Orthotebb Health Shoes. While you might save a couple of dollars somewhere else, you won't find any better customer service. Many sell at higher prices. We ship right away, in USPS boxes and include the Use and Care Card, with How to Walk, the written 90 Day Warranty and our Refund/Exchange policy, as well as our contact information and your order confirmation. You receive an emailed order confirmation as soon as you place your order. You also receive an email from the USPS with tracking information once your order is shipped. Our web site by far has the most up-to-date and complete video, pictures, health, sizing and product information. No one offers a better selection. Our servers offer better security (128-bit Encrypted SSL) and if you do need service, you'll find us readily accessible and easy to deal with. Try a pair today. "You'll have never felt better!"